Refund policy

Faulty, damaged or wrong item
If your Mudlo cup arrives damaged, doesn’t work properly or isn’t what you ordered, email us at [mudlo.support@gmail.com] within 30 days of delivery with your order number and a photo. We’ll send a free replacement or give you a full refund, whichever you prefer. You usually won’t need to send the item back.

Lost orders
If your order hasn’t arrived within 30 days of shipping, we’ll replace it or refund it in full.

Change of mind
We don’t offer refunds for change of mind, so please check the size guide before you order.

Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days.